Why Choose Us

We understand that building damage can happen to anyone at anytime and can require an immediate response for repair. No matter the size or extent of the damage, we at ARC Projects are committed to delivering a swift and seamless response.

We will walk customers through every step of the insurance claims process.
We deliver premium quality repairs backed by our 100% workmanship guarantee.
Restore any damage to its original working order, no matter the cause of damage.

AVAILABILITY

We understand that damage can strike at any time which is why the ARC Projects rapid response team are available to take your call 24/7. Critical support, clear communication and on-the-spot expertise are available around the clock to ensure your safety and comfort.

CUSTOMER SERVICE

We build strong, long-lasting relationships with our customers built on years of understanding exactly what our customers want. Clear and continuous communication, reliability and transparency are what enable us to deliver the highest standard of customer service.

SPEED & TRANSPARENCY

Our 24/7 support team ensures a swift response with ongoing communication so you understand the entire process of the project. Clear communication is a priority at ARC Projects and our team is always ready to help with any of your concerns.

PROJECT MANAGEMENT & CUSTOMER SERVICE TECHNOLOGY

The ability of our established construction and customer care team to work closely with our supervisors and estimators has proved beneficial in the delivery of all projects. From scoping and assessment through to construction and job closure, our great team culture means we are committed to exceeding the industry norms in terms of claim life cycle, KPI’s and customer satisfaction.

Our advanced job management software gives us the ability to handle large volumes of claims over a wide geographical area. The efficiency of this technology results in a reduced claim life and a reduced average claim cost of 19%. Our commitment to quality and efficiency is evident through our strong customer satisfaction rating of over 95%.