Customer Launch Pad
Everything you need to stay informed and supported throughout your project. Track progress, access updates and find key information all in one place.
You Are Not Alone
Building a new home or renovating is something you plan and save for. An insurance claim is usually a surprise and not something you expect. This welcome pack is here to remind you that you are not alone. Our job is to guide you through the repair process and make it as simple and stress free as we can..
Step One
Lodge Claim
An ARC Claims Administrator may contact you during this step
You begin by lodging your claim directly with your insurer.
Your insurer will then assign the claim to ARC Projects, as one of their trusted building and restoration partners.
An ARC Claims Administrator may contact you during this step to guide you through the process and next steps.
Step two
Makesafe
An ARC Claims Administrator may contact you during this step
If the damage is serious, ARC may be asked to complete a Make Safe at your home.
Make Safe work involves securing the property and addressing any immediate safety risks.
This helps keep the home safe for occupants and prevents further damage before the main repairs or restoration begin.
If a Makesafe is not required, we will move to Step 3.
Step three
Restoration
An ARC bookings team member may contact you during this step.
Our restoration team may attend your property to carry out works such as drying, cleaning or decontamination.
These works are designed to stabilise the property, make it safe and prevent further damage before the main repairs begin.
If restoration is not required, we will move to Step 4.
Step Four
Estimating
An ARC team member will contact you to confirm your claim has been received and outline the next steps.
We’ll assess whether any urgent safety risks or emergency works are required before progressing.
An ARC Estimator will then be scheduled to attend your property and carry out a detailed inspection.
Following this visit, we prepare an assessment report and repair estimate, which is reviewed internally and submitted to your insurer.
Your insurer will then assess the scope against your policy to determine coverage and approvals.
An ARC Estimator may contact you during this step.
Reports
An ARC subcontractor may contact you during this step.
As part of the assessment process, additional specialist reports may be required to fully understand the condition of your property.
These can include:
Leak detection
Roof inspections
Electrical reports
Asbestos testing
Engineering assessments
These reports help identify any underlying or hidden issues and ensure both ARC and your insurer have a clear, accurate understanding before repairs begin.
Step Five
Approval
An ARC bookings team member may contact you during this step.
Repair Contract: We will send you a repair Scope of Works to review and sign.
Pay the Excess: You will need to pay the insurance excess. (You can use the credit card payment link on our website.)
Before Work Starts: Repairs cannot begin until the contract is signed and the excess is paid.
Finish Maintenance: Any maintenance work that is your responsibility needs to be completed before repairs can start.
Step Six
Repair
An ARC Project Manager may contact you during this step.
A Project Manager from ARC will contact you and look after your repair from start to finish.
You will stay in touch with both your Project Manager and our Claims Admin’ team throughout the repairs.
When the repair is finished, we will check it with you and then let your insurer know the work is complete.
Frequently Asked Questions
Who are ARC Projects
ARC Projects is a licensed insurance builder. Your insurer has chosen us to carry out different types of work such as Make Safes, Estimates, Restoration, and Repairs.
We are a family-owned company and are trusted to manage and finish your repairs on behalf of your insurer.
To learn more about ARC Projects and the services we provide, please visit our website below.
Who is Loop Logics
ARC Projects uses a system called LOOP Logics to help manage repairs and share updates. Sometimes you may get text messages from this system. These messages are part of how we keep you updated and informed during the process.
Why are calls coming from Queensland
Sometimes when our Head Office calls you, your phone may show the call as coming from Queensland. This is because of the phone system we use.
Do not worry, it is just one of our friendly team members calling about your repair. ARC Projects has offices across Australia and New Zealand.